Bacnkle brings you sizzling apps for online collaboration and communication for free. Chat, communicate and share with your friends, family & within business, on the fly

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Live Chat Application for Desk Platform

You can provide live chat assistance to your website visitors by using Banckle Live Chat and can easily collaborate with you customers. This will not only build trust for your company but also increase the conversion rate of your website. We have already announced a number of Banckle Live Chat plugins and applications for different platforms but this time we are pleased to announce another great option forDesk help desk platform. Now you can integrate Banckle live chat with Desk platform.

You need to follow these steps to integrate Banckle Live Chat into Desk
  • On the top menu, click Channels.
  • Disable Desk.com default chat, go to Channels -> Chat -> Advanced Settings and turn Chat Enabled to Off and click Update button.
  • Under Support Center section, select Web Template and click the Edit button of default template.
  • Log into your Banckle account and copy widget code from your Banckle Live Chat widget settings.
  • Add widget code in Contact Us Content box and click Update button.
  • The Banckle Live Chat for Desk is successfully integrated.

Relevant Discussions and Documentation pages:

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Live Chat: Contact Us2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

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Live Chat Application for Desk Platform

You can provide live chat assistance to your website visitors by using Banckle Live Chat and can easily collaborate with you customers. This will not only build trust for your company but also increase the conversion rate of your website. We have already announced a number of Banckle Live Chat plugins and applications for different platforms but this time we are pleased to announce another great option forDesk help desk platform. Now you can integrate Banckle live chat with Desk platform.

You need to follow these steps to integrate Banckle Live Chat into Desk
  • On the top menu, click Channels.
  • Disable Desk.com default chat, go to Channels -> Chat -> Advanced Settings and turn Chat Enabled to Off and click Update button.
  • Under Support Center section, select Web Template and click the Edit button of default template.
  • Log into your Banckle account and copy widget code from your Banckle Live Chat widget settings.
  • Add widget code in Contact Us Content box and click Update button.
  • The Banckle Live Chat for Desk is successfully integrated.

Relevant Discussions and Documentation pages:

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Read more about Banckle Live Chat: Contact Us2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle - Collaborative and Social Apps Provider
Phone: +1-888-416-9222
Fax: +1-206-339-1494
Sales | Support | Info

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Interactive Whiteboard Feature in Online Conferencing

As you know we are regularly adding new exciting features in Banckle Online Meeting and this time we are excited to announce that now you can make your conference meetings more productive and results oriented with the powerful feature of whiteboard. This feature will help you to draw custom shapes on whiteboard just like the real board and your online audience can instantly view what you are drawing. Share your thoughts and ideas during online meeting session using Banckle Online Meeting whiteboard feature and add more fun to your collaborative activities. Check some of the most exciting features that Banckle Online Meeting has offered in whiteboard.

  • Draw custom shapes
  • Add text to shapes and take notes
  • Highlight important sections
  • Point to a particular object on whiteboard
  • Add a new page in the whiteboard
  • Remove the current page from the whiteboard
  • Navigate across various pages on whiteboard

Relevant Discussions and Documentation pages

Some new tips and discussions have recently been added into Banckle Online Meeting documentation that may help to perform numerous Online Meeting, Webianrs and Web Conferencing features with easy and for maximum productivity.

Overview: Banckle Online Meeting

Banckle Online Meeting is a lightweight and platform independent web conferencing, webinars, audio and video conferencing solution that allows you to collaboratively participate in rich-media online meetings and conducting interactive eLearning sessions online. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

Read more about Banckle Online Meeting

Contact Us

2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle – Collaborative and Social Apps Provider 

Phone: 888-416-9222
Fax: 206-339-149
Sales | Support | Info

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Joomla 2.5 Live Chat Extension for Online Customer Support

Previously we offered Banckle Live Chat for Joomla so that you can provide assistance to the customers efficiently and now we are pleased to announce an updated version which is Banckle Live Chat Joomla extension for Joomla 2.5. In order to use this updated version you need to Download Latest Banckle Live Chat Plug-in for Joomla from Joomla Extensions Library and install it on your joomla website to start collaborating with live visitors on your website. However older version can also be found from Joomla Library.

Relevant Discussions and Documentation pages

Overview: Banckle Live Chat

Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics reporting features.

Experience Banckle Live Chat in the real-time

Contact Us

2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle – Collaborative and Social Apps Provider
Phone: 888-416-9222
Fax: 206-339-149
Sales | Support | Info

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HD Web Conferencing Compatible with Mac OS X 10.7

Banckle Online Meeting is one of our most trusted product and we are excited to announce a great news for Mac OS X users that Banckle Online Meeting is now Compatible with Mac OS X 10.7.You can enjoy web conferencing in full HD mode along with remote desktop sharing, meeting recording and play back options. In order to enjoy all these webinars and eLearning sessions on Mac OS X you just need to download the latest plugin and install it on Mac OS X and if you are already using the older version, you need to uninstall it first.  

Relevant Discussions and Documentation pages

Some new tips and discussions have recently been added into Banckle Online Meeting documentation that may help to perform numerous Online Meeting, Webianrs and Web Conferencing features with easy and for maximum productivity.

Overview: Banckle Online Meeting

Banckle Online Meeting is a lightweight and platform independent web conferencing, webinars, audio and video conferencing solution that allows you to collaboratively participate in rich-media online meetings and conducting interactive eLearning sessions online. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

Read more about Banckle Online Meeting

Contact Us

2225 E, Bay shore Road, Suite 200 Palo Alto, CA 94303
Banckle - Collaborative and Social Apps Provider
Phone: 1-888-416-9222
Fax: 1-206-339-1494
Sales | Support | Info

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View Banckle Live Chat Dashboard on 3rd Party Platforms

Banckle Live chat is performing well because we are regularly adding new features in it. Banckle Live Chat has a simple but informative dashboard that contains different charts by which you can view behavior and response of your website visitors. We are proud to announce that now you can add live chat dashboard in market place application. Using Banckle live chat for wordpress and drupal, you can sign in toBanckle Live Chat App from 3rd party platform.

View Important Stats in Banckle Live Chat Dashboard

You can view following website traffic stats in Banckle Live chat dashboard on 3rd party platforms.
  • Number of online visitors including new and returned visitors and number of hits in a given time period.
  • Pages of your website that have been visited the most by your visitors.
  • All the countries and cities that from where your websites has been viewed.
  • Graphical view of different traffic sources. The pie-chart is divided into three sections according to the data.
  • Trend of referrers from other websites to your website. It also includes number of direct visitors who typed your website URL in address bar or reach using a bookmark link
  • Summary of search criteria used to access your website.

Relevant Discussions and Documentation pages

Overview: Banckle Live ChatBanckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features. 

Read more about Banckle Live Chat
Contact Us
2225 E, Bayshore Road, Suite 200
Palo Alto, CA 94303
Banckle - Collaborative and Social Apps Provider
Phone: 888-416-9222
Fax: 206-339-1494
Sales | Support | Info

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Get Reward by Translating Banckle Live Chat

Untitled Document Your customers will feel happy when you provide them service in their native language. Our valued customer for Banckle Live Chat have been demanding translated version. What we have launched is a volunteer translation program in which anyone can participate from all over the word, no matter if he is our customer or not and can start translating banckle Live Chat in his own language. As a reward he will get some of the most amazing discount and promotional offers.

How to Translate Banckle Live Chat in your own Language

  • Sign-up at Banckle Translation Server by filling an instant registration form.
  • Click the activation link sent to your email
  • Go to banckle Translation Homepage and login there
  • Select the language of your choice and start translating from English to your native language
  • If you don’t find your desired language, you send us email at support at Banckle dot com to get the necessary file for translation.
  • Once both property files are translated, we will provide Banckle Live Chat user and admin interface in your translated language.
  • That’s not all, Our customer service representative will contact you regarding special promotion and offers

Relevant Discussions and Documentation pages


Experience Banckle Live Chat in the real-time

  • Banckle Live Chat Homepage
  • Banckle Live Chat Marketplace
  • Banckle Live Chat Video Tutorials
  • Banckle Live Chat Documentation
  • Banckle Live Chat Features

    • Overview: Banckle Live Chat

    Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics reporting features.

    Read more about Banckle Live Chat

    Contact Us

    2225 E, Bayshore Road, Suite 200
    Palo Alto, CA 94303
    Banckle – Collaborative and Social Apps Provider
    Phone: 888-416-9222
    Fax: 206-339-149
    Sales | Support | Info

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    Live Chat Widget on Your Website in Attractive Style

    After reviewing customers feedback and reviews we have come to know that a number of customers are desiring to get Banckle Live Chat widget on their website just like we have on Banckle website with the same look and feel. So, we have recently added a new feature in Banckle Live Chat by which you can Get Live Chat Application on Your Website in Banckle’s style.

    How to get Live chat widget in Banckle Style

    1. You can Get your FREE Banckle Account
    2. After login to your account you need to Setup your Banckle Live Chat account
    3. You can find Banckle live chat icons from Banckle offical blog post page
    4. Edit you CSS code along with HTML widget code (Click here for detailed instructions)

    If you are using Banckle Live Chat with 3rd party platforms you need to add a code in you CSS and if you are using live chat application on other plateforms like bloggers, moodle, magento and shopify you need to use a respective class.

    If you feel any difficulty in configuration you contact us on Live Chat Support or you can send us email at support at banckle dot com. You can also visit our feedback forum and keep us update with your valuable suggestions.

    Relevant Discussions and Documentation pages

    Overview: Banckle Live Chat

    Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics reporting features.

    Read more about Banckle Live Chat

    Contact Us


    2225 E, Bayshore Road, Suite 200
    Palo Alto, CA 94303
    Banckle – Collaborative and Social Apps Provider
    Phone: 888-416-9222
    Fax: 206-339-1494
    Sales | Support | Info

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    Monitor Live Support Agents Using Banckle Live Chat Application

    Live chat agents are the people who are actually driving your online business because they deal directly with your customers and its very important to closely monitor their chat conversation that how they are assisting the customers? Are they providing enough information? and is it the right agent for technical support? However there can be many reasons why you need to monitor live chat agents. So, your business will move forward only when your customers are happy and satisfied.

    Banckle has recently added a new featured in live chat application by which you can not only track you web traffic in real time but also view and supervise live chat sessions of your operators in real-time. This will give you a clear picture that will help you decide if the live chat agent is providing assistance in an efficient way or you need to switch the customer to yourself.

    How to Monitor Agents in Banckle Live Chat

    • Click on supervisor TAB in Banckle Live Chat
    • You will see a list of agents along with department names
    • Click on the agent name for which you want to see the conversation
    • Click on any on-going chat session to monitor the live chat session in real time.

    We are feeling proud to add this exciting features in Banckle Live Chat by which our customers can supervise and monitor live chat personnel in real time.

    Relevant Discussions and Documentation pages

    Overview: Banckle Live Chat

    Banckle Live Chat is your FREE online chat & customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

    Read more about Banckle Live Chat

    Contact Us

    2225 E, Bayshore Road, Suite 200
    Palo Alto, CA 94303
    Banckle – Collaborative and Social Apps Provider
    Phone: 888-416-9222
    Fax: 206-339-1494
    Sales | Support | Info

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    Web Conferencing, Webinars and E-learning App for Android Devices

    Recently Banckle has announced Banckle Live Chat for Android and our valued customers for Banckle online meeting have been desiring Andriod app for web conferencing so now we are proud to announce the great application for webinars, E-learning and online conferencing that is Banckle Online Meeting Application for Android. Now it is very easy to manage/schedule meetings, hosting web conferences, webinars, e-learning sessions and attend online meeting sessions right from your Android tablet or smart phone.

    Great Features of Banckle Online Metting for Android:

    ·         Set meeting duration and meeting agenda

    ·         Interactive meeting recording

    ·         Add attendees

    ·         Invite attendees by sending email

    ·         password protection for upcoming meetings

    ·         Meeting Reminder for upcoming meetings

    ·         Meeting History

    Banckle_online_meeting_for_android1

    Enhanced Webinar Experience Right from Your Palm:


    Most amazing feature of this online meeting application is that it allows you to have an enhanced webinar management experience while you are on the go. Using this application you can schedule meetings, inviting attendees or keeping track of your upcoming or previous meetings. It gives opportunity to all your attendees to join the meeting right from their Android device and they can coordinate with each other easily. However the main purpose of     Banckle Online Meeting for Android app is to enhance the mobility and productivity of its users.

     

    Banckle Online Meeting for Android App is FREE:

    Remarkable thing is that such a great application is Free for all. Yes, you do not have to pay anything extra for the app other than your banckle online metting subscription. You cansign up for a Free Banckle Account, install theBanckle online meeting Android appand start conducting online meetings.

    Relevant Discussions and Documentation pages

    Some new tips and discussions have recently been added into Banckle Online Meeting documentation that may help to perform numerous Online Meeting, Webianrs and Web Conferencing features with easy and for maximum productivity.

    Announcing Banckle Live Chat App for Android: http://banckle.com/blog/collaborative-and-social-apps/entry/announcing-banckle-live-chat-app-for-android.html

    Banckle Online Meeting available for OpenSUSE 

     http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-online-meeting-available-for-opensuse.html

    Embed Banckle Online Meeting widget on Joomla 1.5 and 1.6 websites: http://banckle.com/blog/collaborative-and-social-apps/entry/banckle-online-meeting-joomla-extension-compatibility-update.html

    Overview: Banckle Online Meeting

    Banckle Online Meeting provides FREE solution for web conferencing, webinars, audio and video conferencing. Share your full screen or an application, PowerPoint presentations or whiteboards with your clients and colleagues from around the globe. It enables you to start or schedule meetings at your choice and gives you all the power to prepare meeting materials on your computer, set and share meeting agenda, invite attendees from inside and outside and monitor all meeting activities.

    Read more about Banckle Online Meeting 

    ·         Experience Banckle Online Meeting in the real-time 

    ·         Banckle Online Meeting Homepage 

    ·         Sign up to evaluate Banckle Online Meeting Free for 12 months 

    ·         Banckle Online Meeting Documentation 

    ·         Subscribe Banckle Blog to receive latest feeds about Banckle Online Meeting 

    Contact Us 

    2225 E, Bayshore Road, Suite 200
    Palo Alto, CA 94303
    Banckle - Collaborative and Social Apps Provider
    Phone: +1-888-416-9222
    Fax: +1-206-339-1494
    Sales | Support | Info 

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